The Remote ROI Specialist is responsible for providing remote support to MRO’s healthcare clients by processing Release of Information (ROI) requests for patient medical records*

This a fully remote position. 

1. Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and securely accessing pertinent patient data from client electronic health record (EHR) systems and other approved electronic sources that match the patient request.
2. Responds to phone calls, emails, and secure messages from requesters concerning various ROI issues.
3. If necessary, responds to and processes requests from physician offices on a priority basis and transmits the requested information securely (for example, secure electronic delivery or eFax).
4. Logs medical record requests into Exchange Manager.
5. Uploads and indexes electronic medical records into Exchange Manager.
6. Complies with MRO and client facility policies and regulations, including HIPAA privacy and security requirements and MRO remote work and information security policies.
7. Other duties as assigned.

• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
• Demonstrates proficiency using computer applications and web-based systems. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently in a remote environment, managing time effectively and meeting production goals established by MRO.
• Strong verbal and written communication skills; demonstrated success responding to customer inquiries by phone, email, and virtual platforms.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.
   

WORK ENVIRONMENT:

• This is a fully remote, work-from-home position.
• Requires a private, dedicated workspace that meets MRO privacy and security requirements for handling protected health information (PHI).
• Requires reliable high-speed internet service and use of MRO-approved equipment and secure access methods (such as VPN and multi-factor authentication).
• Participates in virtual meetings and trainings using video and collaboration tools.
• Extended periods of sitting and computer work are required.
   

 *This job description reflects management’s assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Work Location Eligibility

This position is approved for hire in select U.S. states only. Candidates must reside and perform work in one of the approved hiring states at the time of hire and throughout employment. Currently approved states: Kentucky, Mississippi, New Mexico, and Texas.

Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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