The Regional Operations Manager is responsible for overseeing the daily operations of ROI functions across all sites, client communication, project management, strategic planning, budgetary performance, staffing and recruiting. The position requires effective written and verbal communication with direct reports, colleagues and clients.

The Regional Manager will act as the liaison between MRO Corporation and Client Management to ensure that all contracted service level responsibilities, as well as, medical record request processing is compliant with established company goals, client policies, federal / state regulations and are completed in a timely manner.

• Preferred candidate will live in or around either Cleveland, Ohio or Port St. Lucia, Florida
• 25% - 50% travel required to locations including Ohio and Florida.

• Conducting meetings with client management to review ROI Operations, with suggestions to streamline workflow, create efficiencies and provide issue resolution / suggestive guidance.
• Ability to generate timely, concise, and effective business correspondence.
• Responsible for management of regional P&L, expenditures to budget.
• Ability to interact with employees, customers and colleagues in a professional and courteous manner. Superior time management and attention to detail.
• Participate in process review and improvement meetings.
• Conduct quarterly business reviews for each client.
• Make crucial decisions to achieve success by reviewing productivity standards and contract language; Good analytical skills are required for tackling problems that may come up on a daily basis
• Recruiting, hiring and training staff to commensurate with defined job Responsibilities.
• Ensuring that staff is oriented, trained and are competent in all aspects of Medical Record - Release of Information.
• Ensuring productivity standards and goals are met for direct reports which may include Area Managers, Site Supervisor and ROI Specialists.
• Conducting on-site aspects of Human Resource requirements.
• Managing employee schedules and approving bi-weekly payroll.
• Managing work schedules of reporting ROI Specialists as needed to cover peak periods, leave and vacancies at the staffed hospital sites in the absence of an Area Manager and/or Site Supervisor
• Performing Quality Assurance (QA) monitoring of work performed by reporting staff.
• Conducting quarterly work performance reviews and annual reviews for all reporting Managers and ROI Specialists. Develop individual team members to achieve their professional goals
• Monitoring performance and provides performance feedback and evaluations for reporting ROI Specialists.
• Promoting a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responding to customer needs in a positive, professional and efficient manner.
• Improve regional processes, policies, and practices so as to achieve company’s goals and ensure regional policies are met.
• Reports to MRO Director of Operations. serving as a link between managers and ROI Specialists to develop and implement new plans/ideas that will enhance the operations of the company at large

• Minimum High School Diploma / GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is strongly preferred.
• Credentialed RHIT or RHIA preferred.
• Minimum five (5) years supervisory/management experience in Health Information Management in an acute care hospital or clinic setting.
• Prior work history of supervising a minimum of 20 full time employees.
• Strong knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in business writing communication and interpersonal skills.
• Strong proficiency in Microsoft Office required. Emphasis in MS Work and MS Excel. Ability to create and manipulate data in spreadsheets, including use of Pivot Tables and Graphs.
• Valid driver's license.
• Ability to travel locally, including overnight stay (as necessary).

*This job description reflects management’s assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

INDMP